West Valley College--14000 Fruitvale Avenue, Saratoga, CA 95070—Business Administration/Real Estate—Dr. Schock, Chair

Welcome to the Business Division and to this TELECOURSE in Management Functions. Your telecourse instructor for this semester is: Dr. Kenneth Schock; he is Chair of the Business Administration/Real Estate Department. Thank you for joining this class in Business Management.

Dr. Schock's email address is schockme@justice.com

His Telephone number is 408-741-2447

His Office hours are 7-9 a.m.--TTH and 12:30-p.m.—1 p.m, MTWTH & by Appointment;

his office is C in the Business Division.

IMPORTANT INFORMATION: Whenever you email Dr. Schock, be sure to state in the subject line: BUS 33TV: in the email message state your full name, the class you're enrolled in and your question. (Dr. Schock has several TV courses and classes and may be off campus at the time of your email and it would be helpful if you identify yourself to prevent confusion). If you do not hear from Dr. Schock within 72 hours, you should call him and leave a message at 408-741-2447. Leave your phone number with area code twice; cell phones often break up and we may not completely hear the number; speak slowly and clearly; ALSO, please add Dr. Schock's email address to your address book; otherwise, he may not be able to respond to you because you may have a spam filter, which may block his return email response.

Course Description: In this telecourse, you will analyze the various schools of management thought and draw conclusions regarding their application in today's work environment. You will have an opportunity to learn skills in the application of quality management regarding planning, organizing, staffing, and controlling. You also will have the opportunity to understand and apply corporate responsibilities, conflicts, and resolutions based on today's business environmental structure. This telecourse has the Credit/No Credit option.

Course outcomes/objectives.

Upon completion of this course, you should be able to:

Understand the nature and context of the Management Functions in the U.S. Business world.

Comprehend the nature of conflicts within the workplace and develop strategies for resolving these conflicts.

Understand the essence of management functions , operations and the role that planning, organizing, staffing, and controlling play in a corporate structure.

Articulate the relationship between ethic business practices and success within the management function.

Important West Valley College (WVC) Policy statements:

As mentioned elsewhere in this syllabus, WVC makes reasonable accommodations for persons with documented disabilities. If you have a physical disability, you should notify Mike Scaletta at the Disability and Educational Support Program (DESP) at 741-2010.

If you have a complaint or someone has shared information with you as a student that is unlawful discrimination or sexual harassment, contact the Associate Vice Chancellor of Human Resources (HR) at the West Valley Mission College District office at 741-2060. Severe penalties to the student may be applied for any false reports subjected to HR. (See the WVC Catalogue for details)

The WVMCCD's policy on academic dishonesty covers in-class cheating, out-of-class cheating, plagiarism, and furnishing false information. Plagarism is the unauthorized use of ideas from published or unpublished works as a student's own work for a grade in class. (See the WVC Catalogue for details)

TWO REQUIRED TEXTS:

1. 9TH EDITION--MANAGEMENT BY PLUNKETT AND ATTNER

5TH EDITION—Taking the Lead—the Management Revolution—Telecourse Study Guide—ISBN 13 978-0-324-65352-6 "Taking the Lead Telecourse: Telecourse Study Guide to Accompany Management." it's written by Warren R. Plunkett, published in 2008 by Thomson-Southwestern Publishing Company. Please DO NOT use any previous editions as they are out of date. There will be one copy placed in the college library on a 2-hour reference only basis and may not be checked out over night. We have ONLY three class meetings. Be sure to attend these meetings.

REQUIRED Orientation meeting: Wednesday, January 30, 2008 at 5 p.m. in the Business Division, Room BU 8.

MIDTERM EXAMINATION –Wednesday, March 19, 2008 @ 5-6:45 p.m. sharp in the Business Division, room BU 8. Chapters 1-13 inclusive. Purchase a scan tron 882ES and a No. 2 pencil at the West Valley (WV) Bookstore. Scan trons are required for both exams. CLOSED BOOK; CLOSED NOTES EXAM.

FINAL EXAMINATION—Wednesday, May 21, 2008 @ 5 p.m. until 6:45 p.m. sharp in the Business Division, Room BU 8. Other classes begin at 7 p.m. Therefore, please be on time. Chapters 14-26 Video or DVD Viewing Chapters and 14-22 of the Textbook and to the end of the Study Guide. (Both tests—midterm and final exam will be multiple-choice exams and the results will be mailed the following week) OPEN BOOK; OPEN NOTES EXAM.

Please note that room changes sometimes occur beyond our control; therefore, e-mail Dr. Schock, call, or watch for signs in the event room changes occur.

Required Assignments:

ODD-NUMBERED "video viewing questions" contained in the Video Viewing Guide in each text lesson (1-26 only—2000 pts each given) are due on the day of the final exam . (VIDEO viewing questions begin on page 6. See course outline on the next page for specific directions for completing this portion of the assignments. (52,000 points possible).

No late papers can be accepted after 7 p.m. on Wednesday, MAY 22, 2008 at 5 p.m. Regarding examinations, Please remember to bring a Scan tron 882ES and

A No. 2 pencil to class; these items may be purchased at the bookstore. IMPORTANT NOTE: Students missing either the midterm or the final exam will be given automatic INC's (I-F) for the semester and it will be their responsibility to make arrangements to make up the work the following semester. Incompletes not cleared within one year translate into an F grade.

If you cannot complete the work required in this class, you should drop the class; Dr. Schock will not drop you; that is your responsibility.

Grading Policy—Summary

There will be two examinations, each worth 40,000 points (400 pts each question, 100 questions=40,000 pts. possible, which are multiple-choice questions). The examination will cover the chapter material from the textbook "MANAGEMENT." Absolutely NO make-up examinations will be given.

There will be 26 written assignments, 2,000 pts. for EACH LESSON in the "Taking the Lead" telecourse guide (52,000 points possible). You are instructed to answer the ODD numbered "Video Viewing Questions" contained in each lesson. PLEASE TYPE THE QUESTION; THEN, GIVE AN ANSWER. Your answers to the questions in each lesson should INCLUDE five complete statements and NOT be more than one page NOR less than 3/4 of the page in length. In other words, use 1 inch side margins and 1 inch top and bottom margins. You should also be reading English at the 12^th grade high school level if you wish to succeed in this class. Remember, your answers must be complete statements using computer word processing software. Be sure to make a backup copy of all your work; so, in the unlikely event that the lessons are misplaced, lost, or cannot be found, you will have a back up copy to present to the instructor if requested to do so.

You are to turn in HARD COPIES (NOTE—no computer floppy disks or e-mail transmissions OR attachments will be accepted—sorry) of the 26 video viewing lessons at the beginning of the final examination meeting SORRY, NO LATE PAPERS ACCEPTED. All written assignments MUST BE YOUR OWN WORK. Absolutely NO credit will be given for duplicate work. Examples of completed assignments are in my office (J) should you wish to look at a correctly completed example from previous semesters. All work should be placed in a folder that opens like a book with a cover label on the outside of the folder ( no less than 5 by 7 inches in size with your name, my name spelled correctly, and the listing of the assignments you are turning in. (note: the card should be placed on the folder so that the 7 inch part of the card is parallel with top of the 8.5 inch folder). Again, you're welcome to come to Dr. Schock's office to see samples of correctly prepared folders and reports.

Your semester grade will be based on the following class curve criteria:

70 percent of your semester grade will be based on the two examinations you take. 30 percent of your semester grade will be based on the other assignments. A class curve method will be used in assigning midterm and semester grades.

You may choose between a letter grade and a credit/no credit option; your choice must be made before taking the FINAL EXAMINATION. NOTE: in order to receive a CR option, you must be doing C work or above; otherwise, your grade would be a NO CREDIT notation.

If you choose to drop this course, you must turn in an official drop slip to the Admissions and Record Office prior to the official drop period (see WVC Schedule of Classes for more information). Dr. Schock's office hours are listed above and also may be arranged by appointment (Office J on the Saratoga Campus—408-867-7820) OR you may e-mail him anytime at the following address: schockme@justice.com (Every effort will be made to answer your e-mail message or telephone call within two business days.) Be sure to identify yourself, which class and section you enrolled in, say TV 33—SPRING --07 in the subject line and your question. If you don not use the subject line requested above, Dr. Schock may not be able to open the email because of Spam and other issues. PLEASE DO NOT SEND ANY ATTACHMENTS.

5 REQUIRED INTERNET ASSIGNMENTS—SPRING 2008

There are only five required Internet assignments in this class; the Internet assignments are due on the day you take the final examination.

How do you complete the Internet Assignments? Make a title or cover page as follows and place in your semester folder: (remember the outside label must be 5 by 7 inches as outlined earlier in this course outline. If you choose to do any extra credit work, it must be in a separate RED folder with proper labels, etc. If you have completed less than the 5 required assignments, then list only the ones you completed. You should print out two pages of the site (other than the webpage) and also include a minimum of a two page summary page of your personal conclusions and evaluations of the sight you chose. Margins on all pages should be should be 1 inch all around, and double spacing. Therefore, the total papers submitted will be 4 times 5 equals 20 pages plus one title page listing all five items. To receive full credit on your summary page, it must FILL the entire page. Remember, two summary pages for each assignment are expected. One and a half page report is not acceptable and will lose points. Labels should be placed with the long side horizontal to the top of the folder.

Only 5 Required Internet Assignments

(use Palatino, Bookman, or similar 12 point font please)

- Assignment #1—look up John Kotter and write about him.

- Assignment #2—Look up Bill Gates or other famous CEO and write about his/her management and leadership woes and achievements.

- Assignment #3—Look up the leader of Coke Cola or Southwest Airlines and write about the leader and management style of that company.

- Assignment #4—Look up a female leader (like the recent CEO of Hewlett Packard) and write about her.

- Assignment #5—look up ANY subject listed in your textbook table of contents and write about that subject.

Cover sheet directions:

Your name should be in all CAPS (circle your last name please)

Management Telecourse 33—WVC—SPRING 2008

Dr. Kenneth Schock

Remember this: you are to print out TWO pages of the site and type a minimum of 2 pages in your own words of what you found at each site. You may complete up to four pages on each report. Use no font bigger or smaller than 12 pt. Dr. Schock prefers Palatino or Bookman or similar fonts in the paper. That's all there is to it. You should double space and have one inch margins all around…..remember, there should be a one inch bottom margin, too. Call or e-mail me if you have questions OR once again, come by to see examples of successfully completed work. To receive full credit, you must have margins of 1 inch all around and double spacing with 12 pitch font. You must fill the entire page with your comments to the bottom 1 inch margin if you want full credit. One-half page or three quarter of a page report is not acceptable for full credit.

There will be 20,000 pts possible (4,000 pts. each times 5 equals 20,000 pts.) for these correctly completed assignments. Please note that five points will be deducted for no title page, 1000 points will be deducted for no summary and 1000 points will be deducted if the web site is unidentified or a header is missing or if there is no printed support material for the website. SO, if you follow directions carefully, you should receive full credit for the completed assignments. Samples of successfully completed assignments are available 1 hour before the Midterm examination at Dr. Schock's office.

The label on the outside of your folder should be a minimum size of 5 inches by 7 inches with your full name (circle your last name, please); also, indicate on the label the assignments that are being turned in. Here is an example of the format I wish you to follow (points deducted for not following directions)

Type your full name—circle last name

SPRING 2008

Management Telecourse 33

Instructor: Dr. Schock

DATE: ________

ODD Video Assignments___________________

Internet Assignments_(list html or address of the site visited_________________

Other (list) _________________________

Be sure to check the video viewing schedule on the last page of this course syllabus for TELEVISION viewing times. As mentioned elsewhere in this outline, you may LEASE the videos from the WVC library so that you can view the programs at your convenience. Another option would be to set your VCR at the times listed. Elsewhere in this course syllabus you will find sample questions for the midterm and the final exam. Be sure to study them as a way of getting a "feel" of the upcoming exams, which will be 100 multiple-choice questions for each examination. You may e-mail me anytime with questions you may have. BE SURE to follow the guidelines for emailing me.

Telecourses require self-discipline because we meet only three times; once for orientation, once for the midterm and once for the final examination. There will be no in-class lectures. Dr. Schock highly recommend s that you plan on studying 2-3 hours for each unit of this course, which would be 3 units times 3 equals 9 hours per week. In other words, you should be studying about 9 hours a week to succeed in this course; you will be watching the videos, reading the text assignments and doing the Internet assignments. Feel free to e-mail me if you have questions. As already mentioned, when you e-mail Dr. Schock, be sure to say WVC student in the subject line and then please identify yourself, what telecourse you're enrolled in, and your question. Be sure to identify yourself and which telecourse you're enrolled in (I have three telecourses) because Dr. Schock may be off campus at the time he retrieves your e-mail message and it will make it easier for him to respond to you promptly. Remember, you're basically on your own in this course.

Here are some sample questions for the MIDTERM: Always CHOOSE the best answer. (all the answers can be found in your textbook)

1. Planning is the first management function and ______is considered to be the finalizing or last function.

organization
cooperating
coordinating
leading
controlling

2. As a first-line manager, which of the following skills should be primarily emphasized?

strategic
financial
material
technical
conceptual

3. Which of the following management skills requires the most mental effort and thought?

human
conceptual
technical
mechanical
financial

4. Which of the following management skills is performed the least by top management?

a. technical

b. human

c. conceptual

d. pseudo-mechanical

e. administrative

5. Which of the following management functions is considered to be the "corrective" or follow-up function?

a. planning

b. controlling

c. leading

d. staffing

e. organizing

Here is a sample of a previous FINAL EXAMINATION:

Directions: This is a multiple-choice examination. Choose the ONE best answer. Be sure to use a number two pencil and completely erase any answers you wish to change. Base all your answers on the reading of the textbook and the programs you watched on television.

1. To Influence through leadership actually means to_______another person's behavior.

a. pressure

b. dominate

c. change

d. inhibit

e. subdue

2. The two managerial functions closely linked to leadership are_______

a. planning and organizing.

b. organizing and staffing.

c. staffing and leading.

d. planning and controlling.

e. leading and controlling.

3. Active components of leadership include all the following EXCEPT______

a. searching.

b. guiding.

c. directing.

d. coaching.

e. inspiring.

4. The "ACID TEST" or direct measurement of successful leadership is the ability to __________others.

a. compel

b. demand

c. impress

d. convince

e. influence

5. Leadership skills are mainly comprised of___________.

a. norms and abilities

b. positives and negatives

c. personalities and expressions

d. competencies and capabilities

e. energy and stamina

Call or e-mail Dr. Schock if you have questions.

Please look at the next page for Emergency Procedures here on campus in the event of illness, disaster. earthquake, etc.

Escorts are available in the evening from 4 p.m. until 10 p.m. Call the Campus Police if interested in this highly recommended option.

Have a great semester.

Summary—Important Dates to Remember!!!

MARK YOUR CALENDARS NOW!!

REQUIRED Orientation meeting: Wednesday, January 30, 2008 at 5 p.m. in the Business Division, Room BU 8.

MIDTERM EXAMINATION --Wednesday, March 19, 2008 @ 5-6:45 p.m. sharp in the Business Division, room BU 8. Chapters 1-13 inclusive. Purchase a scan tron 882ES and a No. 2 pencil at the West Valley (WV) Bookstore. Scan trons are required for both exams. CLOSED BOOK; CLOSED NOTES EXAM.

FINAL EXAMINATION—Wednesday, May 21, 2008 @ 5 p.m. until 6:45 p.m. sharp in the Business Division, Room BU 8. Other classes begin at 7 p.m. Therefore, please be on time. Chapters 14-26 Video (or DVD) Viewing Chapters and 14-22 of the Textbook and to the end of the Study Guide. (Both tests will be multiple-choice exams and the results will be mailed the following week) OPEN BOOK; OPEN NOTES EXAM. (no talking)

PLEASE NOTE: you must complete the assignments listed in the 30 percent category if you wish to earn an A or B for a semester grade; what this means is that even though you may receive A's on the examinations, you must satisfactorily complete the assignments listed in the 30 percent category to qualify for an A or B semester grade. See instructor if you have questions.

ALL assignments including the internet assignments and TELECOURSE Study Guide assignments are due at the final exam. NO late papers can be accepted.

If you choose to NOT lease the DVD's or the Video available in the library, here is an IMPORTANT NOTE REGARDING WATCHING THE TV CHANNELS on your own:

Remember, you can lease the videos or DVDs from the WVC Library. If you decide to watch television regarding these programs, be sure to go to the following internet address to access the LATEST information regarding the stations and viewing times. At the time of preparation of this course outline, the TV stations did not provide us with the needed information regarding the viewing schedule; by the time you read this outline, the information will be posted at the following site:

http://www.westvalley.edu/dl/tele.html

Be sure to access the above site for the latest information regarding the viewing dates and times for each chapter or subject contained in this course. If you have any difficulty with your DVD or Video set, be sure to call Steve Peltz at 408-741-2065; he is responsible for the DVD's and Videos and will replace any videos or DVD's that rarely may be defective.

Emergency Information--West Valley College Classes

In the event of the following situations, the West Valley College Safety

Committee requests that you follow the directions below:

FIRE ALARM OR EVACULATION NOTICE

If the fire alarm sounds in the building OR an evacuation is requested by an administrator OR Campus Police, follow your instructor to the designated assembly area (see maps at the back of each classroom). Take your VALUABLES with you. After your instructor checks that all students are accounted for and the official "ALL CLEAR" is given, you will be instructed when to leave the area. The nearest fire alarm is near the Business Division Office.

The nearest Fire Extinguisher is in the Business Division Office.

Call 911 to report a fire before you attempt to put it out.

Inform the division or department secretary that 911 has been called and where the emergency is located.

EARTHQUAKES

If an earthquake occurs, immediately take cover under a sturdy desk, table, or other furniture OR

Drop to the floor, fold arms on floor close to your knees and bury face in arms.

Move away from windows and wall shelves and heavy equipment.

Do NOT run outside during the shaking--you may fall and be injured.

EVENING SAFETY ESCORTS

Escorts are available from 4-10 p.m. Monday--Thursday at NO COST during the Fall and Spring semesters. Call the District Police Office at 741-2092 to arrange an escort.

INJURY OR ILLNESS

If you or someone is injured or ill while on campus, contact the Student Health Center for first aid assistance, follow up care or referrals. Report to the Student Health Center all student accidents that occur on campus or at college sponsored activities. Student Health Emergency Line: Ext. 222. Call for First Aid assistance. Life Threatening Emergencies like heart attacks, strokes, etc., call 911. From any college office, dial (9); then, 911.

MAJOR DISASTER or terrorist threat

A Command Center will be set up at the Campus Center in the event of a major disaster when phones may not be working and outside assistance is not readily available. A representative of your building or class should be sent to report problems or injuries.